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Connected IoT Technology | Burroughs

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Connected IoT Technology | Burroughs Support Contact eAccess Portal 1 (800) 287-7684 Careers Solutions Maintenance Services Burroughs Digital Platform Remote Monitoring & Triage Services Dispatch, Tech Support & Help Desk Parts Logistics & Planning Depot Repair & Refurbishment Services Program & Project Management Technology Serviced Payment and Transaction Automation Robotic Automation Systems Unattended Self-Service Technology Connected IoT Technology Resources Learning Center Blog About Who We Are Press Releases Careers Connected IoT Technology The only thing constant about Internet of Things (IoT) technologies is the sheer speed of change.

Turn to Burroughs for the advanced service support your business needs to ensure optimal performance and improved connectivity that delivers an enhanced interconnected experience your customers can count on. 

Burroughs: Your Guide to the World of IoT Technologies The diversity of applications of IoT technologies can be dizzying to keep up with, let alone stay ahead of. Not only does this put a strain on OEM technician networks and on your in-house technical networks, but it puts your operations that rely on IoT technology at risk. 

No matter the scope or scale of your IoT devices, Burroughs’ robust network of expert service technicians is ready to keep pace:

Sports Simulators and Entertainment Centers: Our experienced technicians are constantly trained on the latest technology to ensure the IoT devices throughout your sports simulators and entertainment centers are delivering the real-time data needed to provide an immersive experience for your customers.

5G / Edge CPE and Wireless Access Points: Your 5G and edge IoT devices are relied on to provide the high-speed, low-latency, around-the-clock communications your applications need. Our comprehensive field coverage will allow your devices to deliver the connectivity your customers expect.

Retail Automation: Use retail automation systems to streamline your retail operations, with tools like vision systems, RFID, and smart shelves to enable inventory management, checkout processes, and customer service.

Air and Vacuum Vending: IoT-powered vending stations that automate services, such as tire inflation and car cleaning, are always standing by ready to support customers via secure, seamless, contactless transactions.

Smart Parking: Customers want reliable and secure payment transactions and payment systems. Plus, they rely on your ability to deliver IoT-based smart parking solutions and data analytics to improve parking space utilization and urban mobility.

Mobile Scanning and Computing: Our remote monitoring and advanced parts management services help to ensure your IoT-enabled mobile devices are ready to streamline data collection and analysis to make your inventory management on schedule.

RFID and Other Sensors: IoT sensors—like radio-frequency identification (RFID) tags—optimize asset tracking, inventory management, and environmental monitoring, with no room for downtime.

The Vanguard in End-to-End IoT Technology Support IoT technologies are rapidly changing how we interact with our environment, both personally and professionally. And as installation costs decrease, applications in which IoT technologies can support business operations and awareness (and their potential to suffer from wear and tear) will also increase.

This is why you need a partner that has a digital-first approach built up on our industry-leading, around-the-clock secure remote monitoring support that work to ensure your devices’ lifespan and functionality reach their full potential.

Our Burroughs Digital Platform enables predictive, proactive device management and intelligent solutions powered by a full suite of integrated, cloud-based software solutions. This capability—combined with our deep industry expertise—gives you peace of mind knowing that your entire technology fleet is optimizing uptime, performance, and security.

Connect with Trailblazers in Connected IoT Technology Want to ensure your business stays at the cutting edge of IoT technology? Then you need Burroughs in your corner.

Contact Burroughs today to discover how our experts can deliver the proactive and comprehensive support your IoT devices require.

 

What Our Customers
Are Saying “Very easy to work with. High level of communication and expectations." Global Hardware & Software Supplier “The people at Burroughs are great to work with, responsive and dedicated to a smooth transition." Leading Security Solutions Provider “The Burroughs onboarding team is consistently solutions oriented, upbeat and positive in approach. More importantly - they are very capable, professional and eager to move along at a pace that works for the client.” Leading Financial Kiosk Company “We work with Burroughs' technicians to manage our service needs across all product lines. They have the ability, infrastructure, and capacity we need." Leading Golf Simulator Company “Outstanding customer service, deep technical knowledge, and system focus on the customer.” Operations Director Unattended/Automated Retail “Detailed transition reporting. Multiple leads in various departments to cater to our transition needs. Many months of planning prior to going live, which is essential to a implementations success. Structured onboarding process that is detailed and designed to not miss even the smallest detail. ” Leading Air Vending Company “We selected Burroughs to be our exclusive partner in the U.S. market as we expand globally ... they do everything we ask of them and more." Leading Smart Vending Company “Burroughs stuck out to us as they are already heavily affiliated with one of our largest accounts. Additionally, the onboarding and transition has been fantastic. They do a great job making laying out all the steps and making sure everything runs smoothly” Leading Air Vending Company “The transition team has been very good to work with through this process.” Leading Manufacturer of Autonomous Cleaning Robots “Burroughs has everything we need – the geographic reach, competitive pricing, and extensive experience. They can even reach our devices in secure locations, like airports. There’s nothing they fall short on." Leading Self-Order Kiosk Company “When we switched to Burroughs, our downtime was reduced from the previous vendor. The technicians are friendly, and it’s obvious they care—they ‘own’ the responsibility to keep our ATMs up and running, whether through preventative maintenance or necessary repairs. Our account reps keep us informed and are a pleasure to work with. All in all, this team makes it easy to do business with Burroughs!” ATM/Debit Manager Baxter Credit Union “The process for onboarding was very straightforward but thorough. Our specific needs were understood and dealt with efficiently by the onboarding team.” Operations Manager Top 10 Crypto ATM Operator “Great to work with and extremely responsive. Very well organized.” Executive Services Manager Global Enterprise Technology Leader “I see a 36% savings in managers’ time alone (using smart safes). We’ve freed up 2-3 hours per day that they spent counting money, equating to over $70K per year. Now they have more time to be managers.” Director of Operations McDonald’s Franchisee “We have utilized Burroughs for over 40 years, and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products, and reliable field service technicians.” Operations Manager Huntington Bank “We wanted to be confident that our network of technicians could deliver consistent service and the efficiency we demand for our customers. Burroughs has undoubtedly set the bar for service technicians across similar mission-critical operations, and we are eager to shape their impact on the parking market, which has far too long been dominated by antiquated and costly maintenance processes.” Vice President of Client Services FlashParking “Your sales rep is great and so are your field engineers. It's important to us that there is continuity and superior customer service. We've enjoyed a relationship with Burroughs that has gone back to the early 70s. That should tell you that we're happy with Burroughs.” Executive Leader Hawaii National Bank “Burroughs created a new product and service offering in a very short time... the Transition Management team was extremely diligent and flexible in working through all of the detail and nuances to ensure a seamless transition from start to finish.” Supplier Management Top 10 Bank in North America “Massive kudos goes to Burroughs. Their service technician team was instrumental in solving multiple challenges for one of our customers. The Burroughs team showed great patience, innovation, and customer service in assisting our customer.” Support Management FlashParking “The ease at which we can share terminals and turn around for onboarding is swift and effective.” Operations Manager Top Crypto ATM Operator “Great support received from all levels of Burroughs. From Account Management to techs, Burroughs is a pleasure to work with.” Card Administrator Credit Union Customer “The Burroughs team has been great to work with... makes my job easy.” Director of Operations Nationally Recognized ATM Operator “Burroughs techs are so helpful, full of knowledge and experience. Very quick to respond and fix issues.” Branch Administrator Credit Union Customer “Simple, seamless, and very informative.” VP of Business Development Leading ATM Provider “I wanted a partner that had payment and transaction, kiosk, and IT competency. Burroughs has it all, and is able to provide services across all subsets of kiosks that we carry." Leading Financial Kiosk Company “Professionalism and customer focus have made the process seamless." Leading Automated Kiosk Company “Thorough, comprehensive list of tasks to compete developed at the start of the project. Detailed follow-through to monitor and ensure all tasks were completed on time." Leading Automated Kiosk Company “Communication was timely and direct throughout the transition. Friendly and personal rapport was developed to make the onboarding process enjoyable yet professional." Leading Automated Kiosk Company Get the Most Out of Your Technology Investment See our turnkey solutions for providing full lifecycle service and support. Deliver Exceptional Customer Onboarding with These Transition Management Best Practices! Wow your customers from day one! Achieve the sophistication you require—without the complexity.

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