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Our Solutions | Burroughs Support Contact eAccess Portal 1 (800) 287-7684 Careers Solutions Maintenance Services Burroughs Digital Platform Remote Monitoring & Triage Services Dispatch, Tech Support & Help Desk Parts Logistics & Planning Depot Repair & Refurbishment Services Program & Project Management Technology Serviced Payment and Transaction Automation Robotic Automation Systems Unattended Self-Service Technology Connected IoT Technology Resources Learning Center Blog About Who We Are Press Releases Careers Solutions Best-in-class service quality delivered through a full lifecycle, vendor-agnostic model.  Maintenance Services Remote Monitoring & Triage Services Dispatch, Tech Support & Help Desk Parts Logistics & Planning Depot Repair and Refurbishment Services Program & Project Management Maintenance Services Get technology-driven, digital-first incident resolution from our 450 expert service technicians including guided service, prescriptive service and augmented reality driven smart hands though the Burroughs Digital Platform. Each service technician has an average of 5 years of experience and more than 8 certifications coupled with the ability to 'fast ramp' new lines of equipment deployments and lifecycle management.

Our service technicians receive industry-leading in-person, online, and customer-attended training at our Technology-Enabled Service Center of Excellence (TESCoE) that focuses on a wide range of make, model, and equipment types. Our team has extensive knowledge of all operating systems, basic networking, software, electromechanical skills, and compliance knowledge on PCI, ADA, and Des Key security. We are also SOC II certified. With people and parts located across North America, issues are resolved fast. You can even monitor call status in real-time via our eAccess customer portal.

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Remote Monitoring & Triage Services Get the peace of mind that comes with ongoing monitoring and support, as well as greater accountability, security, and insights. Around-the-clock monitoring allows us to resolve problems fast, reducing vulnerability and operational failures and maximizing uptime and availability.

Our solutions are designed to lessen your overhead while increasing efficiency and giving you the ability to focus on your business, not technology upkeep. Cloud-based EDI connections enable speed to dispatch resolution and reporting.

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Dispatch, Tech Support & Help Desk Lower your overhead and expand your support services by using our team as an in-house help desk or as an outsourced partner. Staffed by Burroughs experts, our two U.S. locations provide you with 24/7 support from an in-house support team providing OEM-specific level-2 and level-3 support. Our in-house lab contains more than 100 pieces of equipment for real-time troubleshooting and technical specs are available to all service technicians for faster support via Solvweb.

Our ability to resolve a service call every 90 seconds combined with EDI customer connections for automated call management means you're not waiting on hold for service and support. Talk with our team about how we can develop a solution that fits your specific business needs.

Parts Logistics & Planning Avoid downtime to your operations and resolve issues quickly by getting the parts you need when you need them. Our big data and backend monitoring system enables us to anticipate parts replacement needs and ensure field part availability.

We ensure that quality, cost-efficient parts are available at the ready with more than 130 forward-stocking locations and over 400 fleet vans. Our visibility into the supply chain via real-time software platforms means you’re never waiting around for parts.

Depot Repair & Refurbishment Services Repair or completely refurbish your equipment to extend the lifespan of your technology investment. Our highly skilled repair team has unmatched technical expertise and restores over 1,600 modules monthly, spanning 200+ unique part numbers. Our team is ready to support:

ATMs, ITMs & TCRs Smart Safes & Cash Recyclers Self-Service Kiosks & POS Terminals Coin Dispensers, Bill Validators & Currency Counters PCBs, Main Boards & Control Boards Components, Modems & Routers And More! Get peace of mind knowing that all repairs are completed by degreed electrical, design, and quality engineers using certified parts that undergo strict QC inspections backed by a competitive warranty. 

With Burroughs in your corner, you can achieve predictable repair costs, extend the lifespan of your fleet, reduce downtime, and circumvent potential supply chain constraints that can cause long lead times on essential parts.

Program & Project Management Get the expertise of a collaborative partner who can help you manage full-scale installations or decommissions of special projects and everything in between.  When you partner with Burroughs, our experiencedonboarding specialists, and project managers jump into action to develop a customized deployment strategy and plan based on your unique requirements. Our team can guide you through key readiness milestones, and hardware and software decisions, such as site surveys, rigging, staging, installation, bring-live, OS and software upgrades, network conversions, and communications (modems/routers) replacements or upgrades. 

Your project is managed from start to finish by program and project management teams who are highly experienced across technology and project types, and who are ready to deliver a seamless customer experience. Talk with our team to learn more about how we can help take your project to the next level. 

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Why Burroughs Full Lifecycle Support OEM-agnostic, 320,000 devices managed (ATMs, smart safes, cash recyclers, kiosks, robotic automation systems, and other connected IoT technology) Expertise Dedicated in-house level 2 and level 3 support, and decades of experience on 100s of equipment types. Responsiveness Resolving a service call every 90 seconds. Transparency Real-time data on call progress. Flexible offerings; we won’t sell you services you don’t need. Complete Coverage 450 technicians and 130+ forward-stocking locations across North America. Peace of Mind 24/7 call center support for communication errors, hardware issues, system upgrades, and security patches. Your Trusted Partner Rooted in a 140 year history of innovation and support, our team streamlines the management of your payment and transaction technology, unattended self-service, robotic automation systems, and connected IoT technology so you can stay focused on providing the best customer experience possible.

Meet Our Team What Our Customers
Are Saying “Very easy to work with. High level of communication and expectations." Global Hardware & Software Supplier “The people at Burroughs are great to work with, responsive and dedicated to a smooth transition." Leading Security Solutions Provider “The Burroughs onboarding team is consistently solutions oriented, upbeat and positive in approach. More importantly - they are very capable, professional and eager to move along at a pace that works for the client.” Leading Financial Kiosk Company “We work with Burroughs' technicians to manage our service needs across all product lines. They have the ability, infrastructure, and capacity we need." Leading Golf Simulator Company “Outstanding customer service, deep technical knowledge, and system focus on the customer.” Operations Director Unattended/Automated Retail “Detailed transition reporting. Multiple leads in various departments to cater to our transition needs. Many months of planning prior to going live, which is essential to a implementations success. Structured onboarding process that is detailed and designed to not miss even the smallest detail. ” Leading Air Vending Company “We selected Burroughs to be our exclusive partner in the U.S. market as we expand globally ... they do everything we ask of them and more." Leading Smart Vending Company “Burroughs stuck out to us as they are already heavily affiliated with one of our largest accounts. Additionally, the onboarding and transition has been fantastic. They do a great job making laying out all the steps and making sure everything runs smoothly” Leading Air Vending Company “The transition team has been very good to work with through this process.” Leading Manufacturer of Autonomous Cleaning Robots “Burroughs has everything we need – the geographic reach, competitive pricing, and extensive experience. They can even reach our devices in secure locations, like airports. There’s nothing they fall short on." Leading Self-Order Kiosk Company “When we switched to Burroughs, our downtime was reduced from the previous vendor. The technicians are friendly, and it’s obvious they care—they ‘own’ the responsibility to keep our ATMs up and running, whether through preventative maintenance or necessary repairs. Our account reps keep us informed and are a pleasure to work with. All in all, this team makes it easy to do business with Burroughs!” ATM/Debit Manager Baxter Credit Union “The process for onboarding was very straightforward but thorough. Our specific needs were understood and dealt with efficiently by the onboarding team.” Operations Manager Top 10 Crypto ATM Operator “Great to work with and extremely responsive. Very well organized.” Executive Services Manager Global Enterprise Technology Leader “I see a 36% savings in managers’ time alone (using smart safes). We’ve freed up 2-3 hours per day that they spent counting money, equating to over $70K per year. Now they have more time to be managers.” Director of Operations McDonald’s Franchisee “We have utilized Burroughs for over 40 years, and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products, and reliable field service technicians.” Operations Manager Huntington Bank “We wanted to be confident that our network of technicians could deliver consistent service and the efficiency we demand for our customers. Burroughs has undoubtedly set the bar for service technicians across similar mission-critical operations, and we are eager to shape their impact on the parking market, which has far too long been dominated by antiquated and costly maintenance processes.” Vice President of Client Services FlashParking “Your sales rep is great and so are your field engineers. It's important to us that there is continuity and superior customer service. We've enjoyed a relationship with Burroughs that has gone back to the early 70s. That should tell you that we're happy with Burroughs.” Executive Leader Hawaii National Bank “Burroughs created a new product and service offering in a very short time... the Transition Management team was extremely diligent and flexible in working through all of the detail and nuances to ensure a seamless transition from start to finish.” Supplier Management Top 10 Bank in North America “Massive kudos goes to Burroughs. Their service technician team was instrumental in solving multiple challenges for one of our customers. The Burroughs team showed great patience, innovation, and customer service in assisting our customer.” Support Management FlashParking “The ease at which we can share terminals and turn around for onboarding is swift and effective.” Operations Manager Top Crypto ATM Operator “Great support received from all levels of Burroughs. From Account Management to techs, Burroughs is a pleasure to work with.” Card Administrator Credit Union Customer “The Burroughs team has been great to work with... makes my job easy.” Director of Operations Nationally Recognized ATM Operator “Burroughs techs are so helpful, full of knowledge and experience. Very quick to respond and fix issues.” Branch Administrator Credit Union Customer “Simple, seamless, and very informative.” VP of Business Development Leading ATM Provider “I wanted a partner that had payment and transaction, kiosk, and IT competency. Burroughs has it all, and is able to provide services across all subsets of kiosks that we carry." Leading Financial Kiosk Company “Professionalism and customer focus have made the process seamless." Leading Automated Kiosk Company “Thorough, comprehensive list of tasks to compete developed at the start of the project. Detailed follow-through to monitor and ensure all tasks were completed on time." Leading Automated Kiosk Company “Communication was timely and direct throughout the transition. Friendly and personal rapport was developed to make the onboarding process enjoyable yet professional." Leading Automated Kiosk Company Explore our latest blogs & resources Staging Services Enhancing Business Operations: How Staging Services from Your Servicer Provider Can Drive ROI Read Full Lifecycle Management Navigating Connected IoT Technology Partnerships: Five Factors to Consider When Selecting a Service Provider  Read Retail Service Revolutionize Your Retail Operations with Four-Wall Service Coverage Read See All Resources See All Blog Articles Achieve the sophistication you require—without the complexity.

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