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Unmatched Full Lifecycle Service and Support | Burroughs

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Unmatched Full Lifecycle Service and Support | Burroughs Support Contact eAccess Portal 1 (800) 287-7684 Careers Solutions Maintenance Services Burroughs Digital Platform Remote Monitoring & Triage Services Dispatch, Tech Support & Help Desk Parts Logistics & Planning Depot Repair & Refurbishment Services Program & Project Management Technology Serviced Payment and Transaction Automation Robotic Automation Systems Unattended Self-Service Technology Connected IoT Technology Resources Learning Center Blog About Who We Are Press Releases Careers Providing Unmatched Full Lifecycle Service and Support Unlock the full potential of your payment and transaction automation, unattended self-service technology, robotic automation systems, and connected Internet of Things (IoT) devices with Burroughs’ full lifecycle management solutions. 

Boost Your Operations, Minimize Complexity In a time when value is synonymous with speed, efficiency, and expertise, customers turn to Burroughs.

As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and connected IoT devices through our integrated Burroughs Digital Platform.

Find peace of mind knowing that you have a trusted service partner in your corner providing digital-first service and support for your entire technology fleet, regardless of location or device type, so you can stay focused on delivering an exceptional experience to your customers.

Delivering Personalized, Intelligent Support to Maximize Your Investment Break free of the traditional break-fix approach to service and support and experience the Burroughs difference. 

Burroughs leverages a predictive and modern digital platform customized to support real-time communication, remote monitoring, and remote resolution, paired with enhanced service technician route optimization software that prioritizes your operational needs from installation to maintenance to one-time repairs.

Giving Our Customers the Device Support “Easy” Button Burroughs specializes in tailoring our service and support to the unique needs of our customers. This allows us to not only provide multi-vendor, multi-device services, but also reduce the complexities of managing the full lifecycle of your fleet, no matter its diversity—all with one call.

At Burroughs, we embrace a digital-first philosophy that takes the stress out of supporting your devices’ hardware and software needs so you can focus more on what you do best: delivering for your customers. 

AROUND-THE-CLOCK, COAST-TO-COAST RESPONSIVENESS Your fleet of devices and equipment are an extension of your brand and your customers rely on them to be ready when and where they need them. With extensive North American coverage, a network of repair depots, and tiered technical support available around the clock and a two-hour response capability nationwide, we ensure your operations stay up and running.

Our experience, proven approach, and national presence mean your business will receive high-quality, consistent service, regardless of your device’s location or type. In fact, Burroughs currently handles more than 550,000 service calls a year and has more than 320,000 devices under service contract.

At Burroughs we're not just service providers—we're full lifecycle management experts.

Discover how we can deliver a service and support solution that complements your core capabilities. Over 138 Years of Innovation and Support Our team has the expertise and progressive thinking to help guide you through decisions to ensure maximized device uptime, improved response times, and real-time data insights, so your customers get device availability, service quality, and frictionless experience they deserve.

What Our Customers
Are Saying “Very easy to work with. High level of communication and expectations." Global Hardware & Software Supplier “The people at Burroughs are great to work with, responsive and dedicated to a smooth transition." Leading Security Solutions Provider “The Burroughs onboarding team is consistently solutions oriented, upbeat and positive in approach. More importantly - they are very capable, professional and eager to move along at a pace that works for the client.” Leading Financial Kiosk Company “We work with Burroughs' technicians to manage our service needs across all product lines. They have the ability, infrastructure, and capacity we need." Leading Golf Simulator Company “Outstanding customer service, deep technical knowledge, and system focus on the customer.” Operations Director Unattended/Automated Retail “Detailed transition reporting. Multiple leads in various departments to cater to our transition needs. Many months of planning prior to going live, which is essential to a implementations success. Structured onboarding process that is detailed and designed to not miss even the smallest detail. ” Leading Air Vending Company “We selected Burroughs to be our exclusive partner in the U.S. market as we expand globally ... they do everything we ask of them and more." Leading Smart Vending Company “Burroughs stuck out to us as they are already heavily affiliated with one of our largest accounts. Additionally, the onboarding and transition has been fantastic. They do a great job making laying out all the steps and making sure everything runs smoothly” Leading Air Vending Company “The transition team has been very good to work with through this process.” Leading Manufacturer of Autonomous Cleaning Robots “Burroughs has everything we need – the geographic reach, competitive pricing, and extensive experience. They can even reach our devices in secure locations, like airports. There’s nothing they fall short on." Leading Self-Order Kiosk Company “When we switched to Burroughs, our downtime was reduced from the previous vendor. The technicians are friendly, and it’s obvious they care—they ‘own’ the responsibility to keep our ATMs up and running, whether through preventative maintenance or necessary repairs. Our account reps keep us informed and are a pleasure to work with. All in all, this team makes it easy to do business with Burroughs!” ATM/Debit Manager Baxter Credit Union “The process for onboarding was very straightforward but thorough. Our specific needs were understood and dealt with efficiently by the onboarding team.” Operations Manager Top 10 Crypto ATM Operator “Great to work with and extremely responsive. Very well organized.” Executive Services Manager Global Enterprise Technology Leader “I see a 36% savings in managers’ time alone (using smart safes). We’ve freed up 2-3 hours per day that they spent counting money, equating to over $70K per year. Now they have more time to be managers.” Director of Operations McDonald’s Franchisee “We have utilized Burroughs for over 40 years, and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products, and reliable field service technicians.” Operations Manager Huntington Bank “We wanted to be confident that our network of technicians could deliver consistent service and the efficiency we demand for our customers. Burroughs has undoubtedly set the bar for service technicians across similar mission-critical operations, and we are eager to shape their impact on the parking market, which has far too long been dominated by antiquated and costly maintenance processes.” Vice President of Client Services FlashParking “Your sales rep is great and so are your field engineers. It's important to us that there is continuity and superior customer service. We've enjoyed a relationship with Burroughs that has gone back to the early 70s. That should tell you that we're happy with Burroughs.” Executive Leader Hawaii National Bank “Burroughs created a new product and service offering in a very short time... the Transition Management team was extremely diligent and flexible in working through all of the detail and nuances to ensure a seamless transition from start to finish.” Supplier Management Top 10 Bank in North America “Massive kudos goes to Burroughs. Their service technician team was instrumental in solving multiple challenges for one of our customers. The Burroughs team showed great patience, innovation, and customer service in assisting our customer.” Support Management FlashParking “The ease at which we can share terminals and turn around for onboarding is swift and effective.” Operations Manager Top Crypto ATM Operator “Great support received from all levels of Burroughs. From Account Management to techs, Burroughs is a pleasure to work with.” Card Administrator Credit Union Customer “The Burroughs team has been great to work with... makes my job easy.” Director of Operations Nationally Recognized ATM Operator “Burroughs techs are so helpful, full of knowledge and experience. Very quick to respond and fix issues.” Branch Administrator Credit Union Customer “Simple, seamless, and very informative.” VP of Business Development Leading ATM Provider “I wanted a partner that had payment and transaction, kiosk, and IT competency. Burroughs has it all, and is able to provide services across all subsets of kiosks that we carry." Leading Financial Kiosk Company “Professionalism and customer focus have made the process seamless." Leading Automated Kiosk Company “Thorough, comprehensive list of tasks to compete developed at the start of the project. Detailed follow-through to monitor and ensure all tasks were completed on time." Leading Automated Kiosk Company “Communication was timely and direct throughout the transition. Friendly and personal rapport was developed to make the onboarding process enjoyable yet professional." Leading Automated Kiosk Company Guide Technical Staffing Models Unveiled: Their Role in Shaping Customer Experience Download our guide today to learn how different technical staffing models can position your business for success. 

Achieve the sophistication you require—without the complexity.

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